Bralak AI

Agent library

Meet your digital workforce.

Ten operational agents. Each one carries the problem it solves, what it actually does, what it connects to, and the outcome — expand any card to read the whole record. None of them is a product you buy; they are shapes we have built and would build again around your systems.

  • Sales Agent

    Qualifies leads, answers product questions and books meetings.

    What it does
    Problem
    Inbound leads wait hours or days for a first response, and by the time someone replies the buyer has moved on.
    Actions
    • Responds to inbound enquiries
    • Qualifies against your criteria
    • Answers product and pricing questions from approved material
    • Books meetings against live calendars
    • Writes the record and notes to the CRM
    • Routes to the right owner
    Integrations
    HubSpot · Salesforce · Google Calendar · Outlook · Slack · Web forms
    Outcome
    Every lead gets an immediate, informed first response, and reps spend their time on qualified conversations.
    How we build this

  • Customer Support Agent

    Handles repetitive support conversations and escalates the rest with context.

    What it does
    Problem
    A large share of tickets are the same handful of questions, and they sit in the same queue as the cases that genuinely need a specialist.
    Actions
    • Answers from documentation and policy
    • Retrieves account and order history
    • Performs account actions within policy
    • Escalates with a written summary
    • Tags and routes
    • Identifies documentation gaps
    Integrations
    Zendesk · Intercom · Freshdesk · Salesforce Service Cloud · Slack · Email
    Outcome
    Routine cases resolve without a queue; specialists receive pre-researched tickets.
    How we build this

  • Voice Agent

    Answers and places calls, completing real tasks in conversation.

    What it does
    Problem
    Calls arrive when nobody is free, and the work stops while someone answers the phone.
    Actions
    • Answers inbound calls
    • Places outbound calls
    • Verifies callers
    • Retrieves live account data
    • Books and reschedules
    • Updates the CRM
    • Transfers with a spoken summary
    • Files a transcript and summary
    Integrations
    Twilio · SIP · Salesforce · HubSpot · Scheduling platforms · Calendars
    Outcome
    Calls are handled immediately, and the ones that need a person arrive with context.
    How we build this

  • Research Agent

    Gathers, analyses and summarises information from defined sources.

    What it does
    Problem
    Preparation work is valuable and reliably the first thing dropped when the week gets busy.
    Actions
    • Gathers from approved sources
    • Extracts what is relevant to the brief
    • Compares against your criteria
    • Produces a cited summary
    • Flags what it could not verify
    Integrations
    Internal knowledge bases · Document stores · Approved external sources · Slack · Notion
    Outcome
    Preparation happens consistently instead of when there is time for it.
    How we build this

  • Knowledge Agent

    Answers questions from organisational documentation, with citations.

    What it does
    Problem
    The answer exists — in a document, a thread or one person’s memory — and finding it takes longer than the task it unblocks.
    Actions
    • Answers from internal documentation
    • Applies the asker’s permissions
    • Cites sources
    • Says so when the answer is not documented
    • Logs unanswered questions
    Integrations
    SharePoint · Google Drive · Confluence · Notion · Internal wikis · Slack · Teams
    Outcome
    Institutional knowledge becomes reachable, and the gaps become visible.
    How we build this

  • Document Agent

    Extracts, validates and processes business documents.

    What it does
    Problem
    Documents arrive in every format and someone retypes them into a system.
    Actions
    • Classifies document type
    • Extracts structured fields
    • Validates against systems of record
    • Flags discrepancies with both sources
    • Files and posts
    • Requests what is missing
    Integrations
    Email · SFTP · S3 · SharePoint · Accounting systems · ERP · Document stores
    Outcome
    Intake stops being manual, and exceptions surface with a diagnosis attached.
    How we build this

  • Operations Agent

    Monitors workflows and initiates action when something needs attention.

    What it does
    Problem
    Problems are found when someone happens to look, which is usually after they matter.
    Actions
    • Monitors defined signals
    • Diagnoses against known patterns
    • Applies documented remediations
    • Raises incidents with diagnosis
    • Notifies the right owner
    • Tracks to resolution
    Integrations
    Monitoring platforms · Ticketing · Slack · Teams · Internal APIs · Databases
    Outcome
    Known issues are handled as they occur rather than discovered later.
    How we build this

  • Recruitment Agent

    Supports candidate qualification, scheduling and coordination.

    What it does
    Problem
    Good candidates are lost to slow scheduling and unanswered follow-ups.
    Actions
    • Screens applications against defined requirements
    • Answers candidate questions
    • Coordinates interview scheduling
    • Sends updates at every stage
    • Maintains the ATS record
    Integrations
    ATS platforms · Calendars · Email · Slack
    Outcome
    Candidates get prompt, consistent communication and hiring managers see prepared shortlists.
    How we build this

  • Finance Agent

    Handles structured financial workflows and document intelligence.

    What it does
    Problem
    Finance operations run on repetitive matching, chasing and reconciliation work.
    Actions
    • Processes invoices
    • Matches against purchase orders
    • Validates tolerances
    • Flags discrepancies
    • Chases approvals
    • Prepares reconciliation summaries
    Integrations
    Xero · QuickBooks · NetSuite · SAP · Banking APIs · Email
    Outcome
    Finance reviews exceptions rather than performing matching by hand.

    Financial actions default to human approval.

    How we build this

  • Custom Agent

    Built around a workflow specific to your business.

    What it does
    Problem
    The workflow that costs you most is usually the one no product was built for.
    Actions
    • Defined by the workflow — scoped during discovery against your systems, your rules and your approval requirements
    Integrations
    Whatever the workflow touches
    Outcome
    The process that was too specific to buy software for gets automated anyway.
    How we build this

Your Next Intelligent System Starts Here.

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